Privacy Policy

The Frizby Privacy Policy is an agreement between Frizby SPRL (hereinafter referred to as "Frizby", "We", "Us" or "Our"), and the User (hereinafter referred to as “user”, "you” or “your”). Frizby is an online service from Frizby SPRL. Frizby is committed to respecting and protecting the privacy of personal data collected on our Site.

This Privacy Policy is intended to inform you about how Frizby treats Personal Information that Frizby process about you. If you do not agree to any part of this Privacy Policy, then we cannot provide the Site or Services to you, and you should stop accessing the Site and deactivate your Frizby Account.

Visiting the Website, creating an account, and creating a demo account for the purpose of using Frizby implies your express approval (through disclosure of your personal information or opt-in) of the Privacy Declaration and consequently how we collect, use and process your personal data.

Information collected by Frizby

Frizby can collect and process the following personal data:

  • Name
  • First name
  • Place of residence
  • Company address
  • Email address
  • Telephone number (landline/mobile phone)
  • User name
  • Password
  • Company name
  • Information concerning your use of the Website, the Frizby platform (hereinafter referred to as the "Platform") and/or the Frizby mobile application (hereinafter referred to as the "App") (including, but not limited to, IP address, browser type, the web pages you visited when you obtained access to the Website)
  • The log-in details of your mobile device, as well as geographical location data (where appropriate)
  • Communication preference
  • Incoming and outgoing correspondence data concerning Frizby
Cookies and similar technologies

Frizby uses cookies and other similar technologies on the Site. We may also allow our business partners to use their cookies and other tracking technologies on the Site. As a result, when you access or use the Site, you will provide or make available certain information to us and to our business partners.

While you may disable the usage of cookies through your browser settings, we do not change our practices in response to a "Do Not Track" signal in the HTTP header from your browser. We track your activities if you click on advertisements for Frizby services on Third-Party platforms such as search engines and social networks, and may use analytics to track what you do in response to those advertisements.

We may, either directly or through Third Parties we engage to provide services to us, also continue to track your behaviour on our own Site for purposes of our own customer support, analytics, research, product development, fraud prevention, risk assessment, regulatory compliance, investigation, as well as to enable you to use and access the Site and pay for your activities on the Site. We may also, either directly or through Third-Parties we engage to provide services to us, track your behaviour on our own Site to market and advertise our services to you on the Site and Third-Party websites. You may also be able to control advertising cookies provided by publishers, for example Google's Ad Preference Manager. Please note that even if you choose to opt-out of receiving targeted advertising, you may still receive advertising on or about the Site - it just will not be tailored to your interests. In addition, if you disable cookies, you may lose some of the features and functionality of using our Site and Services, as cookies are necessary to track and enhance your use and access.

Third Parties may not collect information about users' online activities on the Site except as described in this policy.

Methods of personal data collection

These personal data are collected in the context of:

  • Creating a (demo) account
  • Collaboration with Frizby
  • Visiting the Website
  • Your use of Frizby services via the Platform and/or the App, whether or not using a mobile device
  • Subscribing to the newsletter (via the Website or not)
  • The verification of your identity (e.g. when you solicit the Frizby customer service or reset your password)
  • Incoming and outgoing correspondence with Frizby
  • Communicating ideas to Frizby with regards to improving the services, the Platform and/or the App
  • Requesting a quote
  • The exchange of business cards

The personal data collected by Frizby are therefore expressly and voluntarily provided by you.

Use of personal data

Frizby can use your personal data for:

  • Creating a (demo) account and confirming it
  • Implementing an agreement with Frizby
  • Providing Frizby services via the Platform and/or the App
  • Providing support
  • Sending targeted marketing and advertising, updates and promotional offers based on your communication preferences
  • Issuing invoices and collecting payment
  • Optimising the quality, management and content of the Website, the Platform and/or the App
  • Statistical purposes
  • To draw up a quote
  • To conduct customer satisfaction studies, surveys and other market research
Disclosure of personal data to third parties

Frizby shall not disclose your personal data to third parties, unless it is necessary in the context of providing Frizby services and optimising them (including but not limited to maintenance works, payment processing and database management). If it is necessary that Frizby discloses your personal data to third parties in this context, the third party is required to use your personal data in accordance with the provisions of this Privacy Declaration.

Notwithstanding the foregoing, it is however possible that Frizby discloses your personal data:

  • To the competent authorities (i) if Frizby is obliged to do so under the law or under legal or future legal proceedings and (ii) to safeguard and defend our rights;
  • If Frizby, or the majority of its assets, are taken over by a third party, in which case your personal data – which Frizby has collected – shall be one of the transferred assets;
  • For the purpose of identifying similar profiles to your own, except if you have expressly opted out in this respect.

In all other cases, Frizby will not sell, hire out or pass on your personal data to third parties, except when it (i) has obtained your permission to this end and (ii) has completed a data processing agreement with the third party in question, which contains the necessary guarantees regarding confidentiality and privacy compliance of your personal data.

Your privacy rights

If you wish to invoke your privacy rights, as defined below, please contact support@frizby.co. You may request in writing copies of your Personal Information held by us. We will provide you with a copy of the Personal Information held by us as soon as practicable and in any event not more than 40 days after receiving a valid request in writing. We may also request proof of identification to verify your access request.

We endeavour to keep your information accurate, complete and up to date. If your Personal Information that we hold is inaccurate, please let us know and we will make the necessary amendments, erase or block the relevant information and notify you within 40 days of your valid request that the relevant action has been taken.

You may also request the erasure of your Personal Information if you believe we are otherwise in breach of relevant data protection legislation. All requests should be addressed to Frizby. There is no charge for making such a request.

In addition, you can always, via your personal account, update, modify and/or verify your personal data which you were required to submit when creating your (demo) account.

If you no longer wish to receive newsletters or information about our services, you can unsubscribe at any time by clicking the "unsubscribe" button underneath each of Frizby emails.

Storage

Our policy for the protection of your personal data is strictly compliant with the laws applicable in Belgium and the European Union: the Belgian law of 8 December 1992 (the "privacy law") amended by the law of 11 December 1998 and in force since 1 September 2001; European directive No 95/46/CE of 24 October 1995 on privacy protection.

Security

Frizby undertakes to take reasonable, physical, technological and organisational precautions in order to avoid (i) unauthorised access to your personal information, and (ii) loss, abuse or alteration of your personal data.

Frizby shall store all personal data which it has collected in the cloud (with data centre(s) within the EU).

Notwithstanding Frizby security policy, the checks it carries out and the actions it proposes in this context, an infallible level of security cannot be guaranteed. Since no method of transmission or forwarding over the internet, or any method of electronic storage is 100% secure, Frizby is, in this context, not in a position to guarantee absolute security.

Finally, the security of your (demo) account will also partly depend on the confidentiality of your password in obtaining access to the Platform and/or the App. Frizby will never ask for your password, meaning that you will never be required to communicate it personally. If you have nonetheless communicated your password to a third party – for example because this third party has indicated that it wishes to offer additional services - this third party shall have access to your (demo) account and your personal data via your password. In such cases, you are liable for the transactions which occur as a result of the use made of your (demo) account. Frizby therefore strongly advises you, if you observe that someone has accessed your (demo) account, to immediately change your password and contact us.

Update Privacy Declaration

Frizby is entitled to update this Privacy Declaration by posting a new version on the Website. As such, it is strongly recommended to regularly consult the Website and the page explaining the Privacy Declaration, to make sure that you are aware of any changes.

Other websites

The Website may potentially contain hyperlinks to other websites. In no event is Frizby responsible for the privacy policy or the privacy practices of any third party.

Contact

If you have any questions about this Privacy Policy, please contact us by email at support@frizby.co.